Frequently Asked Questions


What are the COVID-19 safety rules in Pinellas County?

Following Governor DeSantis’ executive order, 21-102, Pinellas County has no rules for face coverings or social distancing in public places, but other agencies and businesses may have their own policies.

The Centers for Disease Control and Prevention has updated their guidance on face coverings.


When and how can I get a vaccine?

Vaccines and boosters are widely available for free at most pharmacies, at the Florida Department of Health clinics and via home delivery. See our vaccine page for more information.


I lost my vaccine card. Can I get a replacement?

If you lost your card, there are options for getting proof of your COVID-19 vaccination.

Public Site/Patient Portal

If you received your vaccine at a Pinellas County public site booked through www.patientportalfl.com, log in with your user name (most likely your email address) and password; if you forgot your password, select “Forgot Password” and a temporary password will be sent to you. Once logged in, click “Vaccination” on the top tool bar then select the down arrow to “My VVR” to find your vaccination record.

Pharmacy/Private Health Provider/Other

If you received your vaccination at a pharmacy or private health care provider, they should be able to look up your records and make a new card. The Florida Department of Health or your personal physician can also pull your record from the Florida Shots database.


What about the booster shot for the COVID-19 vaccine?

The CDC has expanded its recommendation for vaccine boosters to everyone 18 or older. Get a booster shot either 6 months after your initial Pfizer or Moderna series or 2 months after your initial J&J vaccine. The booster is available for free at retail pharmacies, even if you were vaccinated at a county-run site. Take your vaccine card with you to your booster appointment. Learn more.


How can I get tested for COVID-19?

Please visit our Testing Info page for the latest information on COVID-19 testing.


Where can I find more information about COVID-19?

Visit the CDC’s website to learn the latest, best information on COVID-19. For statewide information, head to the Florida Department of Health’s website.


Where can I get financial help or food assistance? 

Please visit our Get Help page for community resources such as income assistance and food pantries.


What has Pinellas County been doing in response to COVID-19?

  • Our leadership is working closely with other county officials from agencies including DOH-Pinellas, law enforcement, fire & EMS and schools.
  • Our County staff has been supporting the local DOH by coordinating planning, resources and response with our municipal and community partners.  
  • Our Emergency Management Department has been coordinating multiple work groups to address specific needs within our community.
  • Our Planning Team has been gathering and analyzing data to help county leadership and elected officials make the best-informed decisions about when and how to help life return to normal around the county.
  • Our Logistics Team has been collecting, coordinating, and distributing supplies.
  • Our Business Team has been working with local businesses to provide them with information about recovery plans and opportunities.
  • Our Feeding Team has been collaborating with area non-profits and the Pinellas County School District to prepare and distribute hundreds of thousands of meals to children and vulnerable residents.
  • Our Live Chat Team has been fielding hundreds of resident inquiries and requests for help.
  • We’ve enhanced our facility sanitation protocols to protect our employees and residents.
  • Our Communications team is working with our departments and partners to ensure residents and businesses are connected to the resources that they need to stay safe and endure the impacts of the virus on our community. Check out the county’s FacebookTwitter and Instagram pages for daily messages on these and other important topics.
  • Our County Commission has directed hundreds of millions to local residents and businesses from federal relief programs.


How has Pinellas County funded COVID-19 response?

For information on COVID-19 expenditures, please see the COVID-19 Spending Report and Expenditure Summary.